SolveDirect Service Management, Inc.
was founded in 2000 and now has more
than 220 customers from all industries
and all sizes around the world using
SolveDirect solutions. SolveDirect
provides cloud-based solutions for smart
IT
service management integration.
SolveDirect helps service partners to
better support their customers with SaaS
solutions that leverage every aspect of
IT service and support no matter the
level of their business processes
complexity.
With the
SolveDirect solutions, international
companies and IT service providers
integrate and automate their IT
partners, processes and service
management systems in a flexible way.
SolveDirect connects global companies to
their most strategic IT Service
Providers delivering continuous
end-to-end customer service monitoring.
Well-defined
workflows, a 360° view of service level
agreements and flexible access to the
service management platform from
anywhere enable the largest IT
Outsourcers and MSPs to consistently
provide the highest quality of customer
satisfaction through process
collaboration with their service
delivery partners around the world.